Policies & Warranty

Website Content

Pulse-Bac uses commercially reasonable efforts to ensure that the content on this website is accurate, up to date and in line with products currently being shipped. However, we reserve the right to change, amend or otherwise modify any specification, designation or other attributes, physical or intangible, related to our products without prior notice. Also be aware if products change in designation, but not specification, products with the same specifications, but with an older designation may be shipped until that stock is exhausted.

Privacy Policy

Your privacy is very important to us. As a user of this web site, you are valued and we will take appropriate actions to protect the personal information provided by and collected from you.

You can access and browse the web site without disclosing your personal data, however, certain activities such as filling out a form require you to provide certain personal information. We will only use your information to process your orders, respond to your inquiries, and measure the use of the web site.

Use of Personal Information

We use personal information to provide you with information about our company and the products that we offer. We may also use personal information for purposes of compiling information on the use of the web site, but such information will not contain any personal information.

Disclosure of Personal Information

We will not disclose, sell, trade, or rent personal information, except to the extent necessary to provide you with a requested Pulse-Bac product or service. In certain rare circumstances, we may be compelled by law to disclose your personal information. In the event disclosure is required, we will use reasonable commercial efforts to try to secure confidential treatment of the disclosed personal information, including prohibiting the use of the information for any commercial purpose.

In addition, we reserve the right to disclose personal information when, in its sole discretion, it determines that such disclosure is necessary to protect our property or our employees, their rights or property, or to protect the physical safety or health of employees or a member of the general public.

Third Party Sites

You can access third party web sites through links available on this web site. You understand and agree that your use of such third party sites will be governed by the privacy policies of those sites and not by this privacy statement.

User Agreement

By using the web site, you consent and agree to the collection and use of information provided to us as set forth in this privacy statement. We reserve the right to amend this privacy statement at any time with out notice but will post the revised privacy statement on the web site as a courtesy and not an obligation or right. You have the obligation to review changes in the privacy statement. Your continued use of the web site constitutes your agreement to be bound by such changes to the privacy statement.

Contact Us

If you have questions regarding this privacy statement or about the practices, please contact us by e-mail at info@pulsebac.com or by regular mail: Pulse-Bac, 9384 Ridgeview St. Tulsa, OK 74131

Warranty & Returns

Pulse-Bac Manufactures Limited Warranty & Return Policy
Pursuant to the specific terms and conditions set forth herein, Pulse-Bac
(“Pulse-Bac”) warrants all products manufactured by Pulse-Bac for a period of one (1) year
from any defects in materials and workmanship arising under normal usage and care.
Components manufacture offer separate warranty periods. The aforesaid warranty shall extend only to the original purchaser of the product and all Pulse-Bac distributors based on the original date of purchase, but under no circumstances shall the warranty extend past thirteen (13) months
from Pulse-Bac original shipment date, regardless of to whom the shipment was sent or when the purchaser purchased the product. The original date of purchase will be the date indicated on a bill of sale or receipt.

The purchaser’s remedies under the aforesaid warranty and Pulse-Bac total obligation under the aforesaid warranty is limited to repair or replacement of any and all parts or components covered under this limited warranty at the sole discretion of Pulse-Bac. The product or products must be returned to Pulse-Bac place of business, along with a copy of the bill of sale or receipt indicating the original date of purchase, and all freight costs associated with the return of the product or products to Pulse-Bac for repair or replacement and subsequent freight costs associated with the return of the product or products to the purchaser will be the sole responsibility of the purchaser.
In the event that the original date of purchase cannot be determined by a bill of sale or receipt, then the original shipment date according to the records of Pulse-Bac shall be used as the original date of purchase. This limited warranty is not transferable or assignable. This limited warranty shall not apply if the product or products have been abused, misused, altered or damaged by the purchaser or a third party. IN NO EVENT WILL Pulse-Bac BE LIABLE FOR ANY
DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAMAGES OR FOR ANY CONTINGENT LIABILITY ARISING OUT OF THE FAILURE OF OR USE OF ANY Pulse-Bac PRODUCT, INCLUDING BUT NOT LIMITED TO LOST PROFITS AND/OR LOSS OF INCOME, WHETHER OR NOT Pulse-Bac HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND REGARDLESS OF WHETHER ANY REMEDY SET
FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE.

THE WARRANTIES CONTAINED IN THIS LIMITED WARRANTY ARE IN LIEU OF ALL OTHER WARRANTIES. EXCEPT AS EXPRESSLY SET FORTH ABOVE, PULSE-BAC EXPRESSLY DISCLAIMS AND NEGATES ALL
REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, IN FACT OR IN LAW, RELATING TO THE PRODUCTS (INCLUDING WITHOUT LIMITATION (A) ANY IMPLIED OR EXPRESS WARRANTY OF
MERCHANTABILITY, (B) ANY IMPLIED OR EXPRESS WARRANTY OF FITNESS FOR ANY PURPOSE, (C) ANY IMPLIED OR EXPRESS WARRANTY OF CONFORMITY TO MODELS OR SAMPLES OF MATERIALS, (D) ANY IMPLIED OR EXPRESS WARRANTY REGARDING THE CONDITION OF THE PRODUCTS AND (E) ANY IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE

RETURN POLICY:
Pulse-Bac requires a Returned Goods Authorization be issued by customer service before any merchandise may be returned to Pulse-Bac for credit or service. Customer Services will issue an RA for credit on any unused equipment within 30 days of original sale date. Orders returned must be in resalable condition and in the original shipping carton, along with any and all
accessories included with products, a 19% restocking fee, and return handling fee will be assessed on all returned items for credit. Pulse-Bac does not credit shipping and handling charges. Customer is responsible for all freight charges, including return freight back to Pulse-Bac. All Orders are F.O.B Pulse-Bac, 9384 Ridgeview St, Tulsa OK. 74131

All returns require an RA and must be done within 30 days of receipt of order for credit. Package and ship a return in a manner to prevent damage, write your return authorization code on the outside of your box, and include a copy of your invoice. Returned products that exhibit obvious misuse will not be accepted for return and will be sent back to the owner at his or her expense.
All products returned are subject to evaluation by Pulse-Bac before any credit is issued. Credits may take up to 6-10 weeks after receipt of delivery.

After 30 days, Pulse-Bac will only allow returns under warranty. To obtain an RA call customer service at 866.954.9700. E-mails requesting a return authorization will be instructed to call customer service before the 30 day period for return expire. No RA will be given out via E-mail. Office hours are 9-5 Monday thru Friday central standard time. Any merchandise returned
with out an RA will be quarantined until such time the owner of the goods calls in to make arrangements. If orders are returned without an RGA and the order sits in our warehouse past the 30 days authorized for returns, the order will be sent back to the owner at his or her expense with no credit due.

IN CASE OF DAMAGE
1. Save the container and packing material for inspection.
2. Visible: Request carrier to describe damaged identically on both carriers and your copies of the transportation bill, and acknowledge by a legible signature of inspector the f agent.
3. CONCEALED DAMAGE: If damage is discovered upon unpacking containers received in apparently good order, immediately notify carrier, requesting an inspection. It is imperative that written request for such inspection be made within 10 days from date of delivery of goods.
4. SHORTAGE: If number of containers in shipment does not correspond with transportation bill, obtain carrier’s notation of shortage, and signature on transportation bill. When number of containers is correct, but there is indication of pilferage, notify carrier in writing, with complete list of missing merchandise.

Claims for loss or damage must be filed with the carrier by consignee. This must be done within 15 days of date of delivery. We will assist you in every possible manner, but cannot be responsible.

Pulse-Bac Vacuum Systems
9384 Ridgeview St.
Tulsa, OK 74131
918.216.6100
Email:info@pulsebac.com

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