Policies & Warranty

Website Content

Pulse-Bac uses commercially reasonable efforts to ensure that the content on this website is accurate, up to date and in line with products currently being shipped. However, we reserve the right to change, amend or otherwise modify any specification, designation or other attributes, physical or intangible, related to our products without prior notice. Also be aware if products change in designation, but not specification, products with the same specifications, but with an older designation may be shipped until that stock is exhausted.

Privacy Policy

Your privacy is very important to us. As a user of this website, you are valued and we will take appropriate actions to protect the personal information provided by and collected from you.

You can access and browse the website without disclosing your personal data, however, certain activities such as filling out a form require you to provide certain personal information. We will only use your information to process your orders, respond to your inquiries, and measure the use of the website.

Use of Personal Information

We use personal information to provide you with information about our company and the products that we offer. We may also use personal information for purposes of compiling information on the use of the website, but such information will not contain any personal information.

Disclosure of Personal Information

We will not disclose, sell, trade, or rent personal information, except to the extent necessary to provide you with a requested Pulse-Bac product or service. In certain rare circumstances, we may be compelled by law to disclose your personal information. In the event disclosure is required, we will use reasonable commercial efforts to try to secure confidential treatment of the disclosed personal information, including prohibiting the use of the information for any commercial purpose.

In addition, we reserve the right to disclose personal information when, in its sole discretion, it determines that such disclosure is necessary to protect our property or our employees, their rights or property, or to protect the physical safety or health of employees or a member of the general public.

Third Party Sites

You can access third-party websites through links available on this website. You understand and agree that your use of such third party sites will be governed by the privacy policies of those sites and not by this privacy statement.

User Agreement

By using the website, you consent and agree to the collection and use of information provided to us as set forth in this privacy statement. We reserve the right to amend this privacy statement at any time without notice but will post the revised privacy statement on the website as a courtesy and not an obligation or right. You have the obligation to review changes in the privacy statement. Your continued use of the website constitutes your agreement to be bound by such changes to the privacy statement.

Contact Us

If you have questions regarding this privacy statement or about the practices, please contact us by e-mail at info@pulsebac.com or by regular mail: Pulse-Bac, 9384 Ridgeview St. Tulsa, OK 74131

Warranty & Returns

Pulse-Bac Vacuums Manufactures Limited Warranty & Return Policy

Pursuant to the specific terms and conditions set forth herein, Pulse-Bac Vacuum Systems, LLC. (“Pulse-Bac Vacuums”) dba Pulse-Bac® warrants that the products manufactured by Pulse-Bac Vacuums shall be free from manufacturing defects in materials and workmanship which are discovered within the warranty period, subject to the disclaimers and limitations of the Agreement contained on the Quote provided by Pulse-Bac Vacuums to Buyer. The warranty period, measured from date of shipment by Pulse-Bac Vacuums, shall be one (1) year. This is not a warranty of performance, but a limited warranty as to the condition of the Product at the beginning of the warranty period. Because the Goods may be subject to a wide variety of use, installation, maintenance and cleaning, the warranty is only against such defects and not against any other failures such as, but not limited to, those due to wear and tear.  Normal maintenance and perishable items are excluded from this warranty against defects.

Pulse-Bac Vacuums further warrants to Buyer that the Goods will be as described in the Quote and Agreement in all material respects, subject to the limitations stated in the Quote and Agreement and Pulse-Bac Vacuums’s published and internal standards.  Pulse-Bac Vacuums retains the right to change the dimensions, composition, design, performance, color and appearance of the Goods without liability if, in its judgment, the change is non-material. Pulse-Bac Vacuums may, in its discretion, also rely on any generally accepted industry standards.

Pulse-Bac Vacuums’s warranties shall apply only if the Goods: (i) have been installed, maintained, and used in conformity with instructions furnished by Pulse-Bac Vacuums from time to time, if any; (ii) have been subjected to normal use for the purpose for which Goods were designed; (iii) have not been subjected to misuse, negligence, or accident; and, (iv) have not been altered or repaired by persons other than Pulse-Bac Vacuums in any respect which, in the sole judgment of Pulse-Bac Vacuums, adversely affects the condition or operation of the Goods.

Buyer’s remedies under the aforesaid warranty and Pulse-Bac Vacuums;s total obligation under the aforesaid warranty is limited to repair or replacement of any and all parts or components covered under this limited warranty at the sole discretion of Pulse-Bac Vacuums. The Goods must be returned to Pulse-Bac Vacuums’s  place of business.  Additionally, Buyer must furnish Pulse-Bac Vacuums a copy of the bill of sale or receipt indicating the original date of purchase. Buyer shall pay all freight costs associated with the return of the Goods to Pulse-Bac Vacuums for repair or replacement and subsequent freight costs associated with the return of the Goods to the Buyer will be the sole responsibility of the Buyer and said costs must be prepaid before shipped by Pulse-Bac Vacuums. In the event that the original date of purchase of Goods cannot be determined by a bill of sale or receipt, then the original shipment date, according to the records of Pulse-Bac Vacuums, shall be used as the original date of purchase.   This limited warranty is not transferable or assignable.

IN NO EVENT WILL PULSE-BAC VACUUMS BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAMAGES OR FOR ANY CONTINGENT LIABILITY ARISING OUT OF THE FAILURE OF OR USE OF ANY PULSE-BAC VACUUMS PRODUCT, INCLUDING BUT NOT LIMITED TO LOST PROFITS AND/OR LOSS OF INCOME, WHETHER OR NOT PULSE-BAC VACUUMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE.

THE WARRANTIES CONTAINED IN THIS LIMITED WARRANTY ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS AND/OR IMPLIED.  EXCEPT AS EXPRESSLY SET FORTH ABOVE, PULSE-BAC VACUUMS EXPRESSLY DISCLAIMS AND NEGATES ALL REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, IN FACT OR IN LAW, RELATING TO THE PRODUCTS (INCLUDING WITHOUT LIMITATION (A)  ANY IMPLIED OR EXPRESS WARRANTY OF MERCHANTABILITY, (B)  ANY IMPLIED OR EXPRESS WARRANTY OF FITNESS FOR ANY PURPOSE, (C)  ANY IMPLIED OR EXPRESS WARRANTY OF CONFORMITY TO MODELS OR SAMPLES OF MATERIALS, (D)  ANY IMPLIED OR EXPRESS WARRANTY REGARDING THE CONDITION OF THE PRODUCTS AND (E) ANY IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE

RETURN POLICY:

Pulse-Bac Vacuums requires a Returned Goods Authorization be issued by customer service before any merchandise may be returned to Pulse-Bac Vacuums for credit or service. Customer Services will issue a RGA for credit on any unused equipment within 30 days of original sale date. Orders returned must be in resalable condition and in the original shipping carton, along with any and all accessories included with products. A 15% restocking fee and return handling fee will be assed on all returned items for credit. Pulse-Bac Vacuums does not credit shipping and handling charges. Customer is responsible for all freight charges, including return freight back to Pulse-Bac Vacuum Systems, LLC.. All Orders are F.O.B Pulse-Bac Vacuums.

All returns require an RGA and must be done within 30 days of receipt of order for credit. Package and ship returns in a manner to prevent damage, write your return authorization code on the outside of your box, and include a copy of your invoice. Returned products that exhibit obvious misuse will not be accepted for return and will be sent back to the owner at his or her expense. All products returned are subject to evaluation by Pulse-Bac Vacuums before any credit is issued. Credits may take up to 6-10 weeks after receipt of delivery.

After 30 days, Pulse-Bac Vacuums will only allow returns under warranty. To obtain an RGA, call customer service at 866.954.9700. E-mails requesting a return authorization will be instructed to call customer service before the 30 day period for return expires. No RGA will be given out via E-mail. Office hours are 9-5 Monday thru Friday central standard time. Any merchandise returned with out a RGA will be quarantined until such time the owner of the goods calls in to make arrangements. If orders are returned without an RGA, and the Goods sit in Pulse-Bac Vacuums’s warehouse past the 30 days authorized for returns, the order will be sent back to owner at his or her expense with no credit due.

IN CASE OF DAMAGE TO SHIPPED GOODS:

1. Save the container and packing material for inspection.
2. If there is visible damage to shipping container: Request carrier to describe damage to shipping container identically on both carrier and your copies of transportation bill and acknowledged by legible signature of person inspecting the shipping container on behalf of Buyer and a signature of agent of shipping company.
3. If damage is discovered upon unpacking containers received in apparently good order: immediately notify carrier requesting an inspection by carrier of the damaged goods. It is imperative that written request for such inspection be made within 10 days from date of delivery of goods.
4. SHORTAGE: If number of containers in shipment does not correspond with transportation bill, obtain carrier’s notation of shortage and signature on transportation bill. When number of containers is correct, but there is indication of pilferage, notify carrier in writing immediately and provide carrier with complete list of missing merchandise.

Claims for loss or damage must be filed with the carrier by Buyer. This must be done within 15 days of date of delivery or sooner if required by carrier in any terms and/or conditions provided to Buyer by carrier. Pulse-Bac Vacuums will assist you in every possible manner, but Pulse-Bac Vacuums will not be responsible for damage not caused by Pulse-Bac Vacuums.

Pulse-Bac Vacuum Systems, LLC.
9384 Ridgeview St.
Tulsa, OK 74131
918.216.6100
Email:info@pulsebac.com